Dear Client,

 

Most people will go years without having a claim, however, they unfortunately do happen. We promise that if you do have a claim, we will do our very best to ensure that your claim is handled promptly and fairly.

 

Sincerely,

Mike Valiquette, MBA, FCIP

President

Coastal Insurance Services Ltd.

"The True Measure of Insurance Service is the response to you when you have a claim and need assistance".

 

To make a claim call 1-866-552-6278 or for ING Insurance Policies Claims 1-866-464-2424.

 

Claims Handling

Claims may be reported in person, by fax, or by telephone during regular office hours. If you have an after hours emergency that cannot wait until the office reopens, please call our 24 hour emergency service at 1-866-552-6278 or if you have an ING Policy Claim please call 1-866-464-2424.

Typical emergencies requiring immediate assistance include:

Fire

Water escape (such as a burst pipe)

Explosions

Sewer back-up

In the event of an emergency, insurance policies generally require that you take measures to protect your property from further loss. For more serious claims (car accidents, thefts in your home or car and personal injury), it is important that you contact the police. You should also get the names and phone numbers of all individuals involved in the accident as well as any witnesses. If your car accident is the result of a hit-and-run (i.e. your car was damaged by an unknown vehicle while parked) it is important you report the claim to the police within 24 hours.

Head Office
104 - 2331 Marpole Avenue
Port Coquitlam, B.C.
Tel.: (604)944-1700

Branch Office
1322 Johnston Road
White Rock, B.C.
Tel.: (604)531-1020

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